URBANOUVA

Low-angle shot of a model walking past concrete brutalist pillars, wearing a structured charcoal jacket, overcast daylight, desaturated cool tones
Low-angle shot of a model walking past concrete brutalist pillars, wearing a structured charcoal jacket, overcast daylight, desaturated cool tones
Urbanouva Support

Garment care and transit support

Initiate a lifetime repair, manage returns, or consult on architectural fit. Our team responds within one business day to keep your modular wardrobe in motion.

Direct Assistance

Transit and fit inquiries

Submit your request below. For lifetime repairs, please specify your original order number and the garment requiring service.

Essential Details

Frequently asked questions

Detailed instructions on shipping, returns, and our lifetime repair guarantee designed to fit your busy city schedule.

Lifetime repair protocol

Transit and shipping

Send us your worn garment. We repair seams, zippers, and hardware at our New York studio under our lifetime guarantee.

We offer carbon-neutral shipping on all orders. Transit typically takes two to four business days within metropolitan areas.

Returns and exchanges

Sizing and fit

Returns are accepted within thirty days of delivery. Garments must be unworn and in their original modular packaging.

Our essentials feature an architectural drape. If you are between sizes, we recommend sizing down for a structured fit.